Cancellation & Refund Policy
What happens if your plans change: cancellation charges, refunds and changes to bookings.
Last updated 29 October 2026
At Tripues Africa, we understand that travel plans may change unexpectedly. Our cancellation policy is designed to provide transparency and fairness while allowing us to manage reservations, accommodation bookings, transport, park fees, and other safari arrangements.
1. Cancellation by the Client
All cancellation requests must be submitted in writing via email or WhatsApp by the person who made the booking. The cancellation date will be determined by the date Tripues Africa receives written notification.
Unless otherwise stated in your booking confirmation, the following cancellation charges apply:
| When you cancel | Cancellation charge |
|---|---|
| 30 days or more before departure | 20% of the total booking cost |
| 15–29 days before departure | 40% of the total booking cost |
| 8–14 days before departure | 60% of the total booking cost |
| 7 days or fewer before departure | 100% of the total booking cost |
These charges are subject to any non-refundable deposits, third-party supplier terms, conservation fees, permits, and other costs already committed on your behalf. Any applicable charges will be communicated clearly and will not be charged twice.
2. Refunds
Eligible refunds will be processed after cancellation charges and any applicable non-refundable costs have been deducted.
Approved refunds will normally be processed within 14–30 business days, depending on the payment provider, bank, and relevant service providers.
Payment processing fees and currency conversion charges may be non-refundable where applicable.
3. Changes to Bookings
Requests to change travel dates, destinations, accommodation, or other arrangements are subject to availability and supplier approval.
Additional costs resulting from booking changes will be payable by the client. Changes that cannot be accommodated may be treated as a cancellation under this policy.
4. Cancellation by Tripues Africa
If Tripues Africa must cancel a confirmed trip for reasons within our reasonable control, clients may choose an alternative arrangement or receive a refund of payments made for services that Tripues Africa has not provided, subject to applicable law and the terms of the booking.
If cancellation is necessary due to circumstances beyond our reasonable control, including severe weather, safety concerns, government restrictions, or other force majeure events, we will work with the client to explore reasonable alternatives, rescheduling, supplier credits, or refunds where available and legally required.
5. Force Majeure
Tripues Africa is not responsible for failure or delay caused by extraordinary circumstances beyond our reasonable control, such as natural disasters, extreme weather, civil unrest, public health emergencies, or government restrictions.
We will make reasonable efforts to assist affected clients with alternative arrangements. Refunds for third-party services will depend on the applicable supplier terms and relevant legal obligations.
6. No-Shows and Early Departure
Clients who fail to arrive at the agreed meeting point or departure time without prior notice, or who choose to end their trip early, are generally not entitled to a refund for unused services, unless otherwise agreed or required by law.
7. Travel Insurance
We strongly recommend that all clients obtain comprehensive travel insurance covering trip cancellation, medical emergencies, evacuation, travel delays, and loss of personal belongings.
Clients are responsible for ensuring their insurance covers their planned activities and destinations.
8. Third-Party Services
Some safari arrangements, including national park permits, conservation fees, flights, accommodation, and activities, may be subject to separate cancellation and refund conditions.
Where third-party terms apply, these will be communicated to the client before confirmation whenever reasonably practicable.
9. Acceptance of Terms
By confirming a booking and making payment, the client acknowledges that they have read and accepted this Cancellation & Refund Policy, together with any specific terms stated in their quotation or booking confirmation.
For cancellation requests or assistance, please contact us through the official communication channels provided in your booking confirmation.