Privacy Policy
How Tripues Africa collects, uses and protects your personal information.
Last updated 10 November 2026
This Privacy Policy explains what personal information Tripues Africa collects when you use our website or book a trip with us, how we use it, who we share it with, and the choices you have. We keep it short and plain, and we collect only what we need to plan and run your trip.
1. Who we are
Tripues Africa is a Tanzania tour operator with its headquarters in Arusha and a branch office in Dar es Salaam. For any question about your personal information, contact us at info@tripuesafrica.com or on +255 748 337 402 (phone and WhatsApp).
2. What we collect
When you send an enquiry or ask for a quote, we collect what you type into the form:
- Your name, email address and, if you give it, your phone or WhatsApp number.
- Your trip details: the trip you are interested in, start date, number of adults and children, travel style, budget and your message.
- The IP address the enquiry was sent from, which we use only to block spam and abuse.
When you book, we may also ask for the details needed to arrange your trip, such as passport details for park permits and flights, dietary needs, health or mobility information you choose to share so we can keep you safe, and emergency contact details.
If you sign up for our newsletter, we keep your email address and the date you signed up.
If you contact us on WhatsApp, by email or by phone, we keep that conversation so we can follow up on your trip.
3. How we use your information
- To answer your enquiry and prepare quotations.
- To arrange and run your trip, including accommodation, transport, park permits, flights and guides.
- To contact you before, during and after your trip.
- To send our newsletter, only if you signed up for it.
- To keep our website secure and prevent spam and fraud.
- To meet our legal, accounting and tax obligations.
We do not sell your personal information, and we do not use it for anything unrelated to your trip or our service.
4. Who we share it with
To deliver your trip, we share only the necessary details with the service providers involved, such as lodges and hotels, airlines and air charter companies, national park and conservation authorities, transport providers, guides and, for Kilimanjaro climbs, mountain crews. These providers use your information only to provide their part of your trip.
We may also share information when the law requires it, or when it is needed to protect someone's safety, for example with medical or evacuation services in an emergency.
5. Cookies and similar technologies
Our website does not use advertising cookies. Your browser stores two small preferences on your own device: the currency you chose for prices and the trips you saved to your wishlist. These never leave your device.
If we use visitor statistics to understand which pages are useful, they are only switched on after you agree in the cookie notice, and you can say no.
Our website has a language button. If you use it to choose another language, the text of the pages you view is sent to Google Translate, and a small cookie remembers your choice so the next page is translated too. Google handles this under its own privacy policy. Translation only starts when you choose a language, and choosing English again removes the cookie.
The footer of our website shows a Tripadvisor badge that links to our reviews. To show it, your browser loads the badge and its images from Tripadvisor, which may set its own cookies and receive basic technical information, such as your IP address and the page you are viewing. Tripadvisor handles this under its own privacy policy.
6. How long we keep it
We keep enquiries and booking records for as long as needed to plan your trip and follow up, and afterwards for the period required by Tanzanian accounting and tax law. Newsletter addresses are kept until you unsubscribe. Information we no longer need is deleted.
7. How we protect it
Our website uses a secure (HTTPS) connection. Access to enquiries and booking information is limited to the members of our team who need it to plan your trip, and our systems are protected by passwords and access controls.
8. Your rights
You can ask us at any time to:
- Tell you what personal information we hold about you.
- Correct information that is wrong or incomplete.
- Delete your information, where we are not required to keep it by law or to complete a booking.
- Stop sending you our newsletter.
Send your request to info@tripuesafrica.com and we will reply as soon as reasonably possible. We handle personal information in line with the Personal Data Protection Act of Tanzania and other data protection laws that apply to you.
9. Links to other websites
Our website links to other services, such as WhatsApp, Google Maps and review sites. Those services have their own privacy policies, and we are not responsible for how they handle your information.
10. Children
We collect information about children only when a parent or guardian gives it to us to arrange a family trip.
11. Changes to this policy
We may update this Privacy Policy from time to time. The latest version is always on this page.
12. Contact us
Tripues Africa, Arusha, Tanzania. Email info@tripuesafrica.com or tripuesafrica@gmail.com, phone +255 703 494 674, WhatsApp +255 748 337 402.